Here are a number of resources that may be useful to anyone in the University of Iowa community.

Best Practices

• This document describes effective conflict management strategies and skills for the entire campus community, with links to additional resources.

Books, Articles and Websites

• Included are bibliographies of articles and books on conflict management.

Bullying

• Several resources on workplace bullying are provided.

Communication Skills

• Communication skills are critical in effective conflict management.

Confidential Resources

• A number of offices on campus offer confidential services to students, staff, and/or faculty.

Conflict Description Template

• The  Conflict Description Template may be useful for supervisors and others involved with conflict situations on campus.

Dealing with Conflict

• Information on how to deal effectively with conflict.

Dealing with Disruptive Individuals

• This document provides strategies for dealing effectively with disruptive or difficult people.

Direct and Indirect Communication

• This article describes the differences between direct and indirect communication

Emotional Intelligence

• Coaching Emotional Intelligence

Ethics

• Resources on ethics include:
  • Ethics and Conduct
  • EthicsPoint/Confidential Hotline
  • UIHC Compliance Helpline:  319-384-8190 or compliance@uihc.uiowa.edu
  • Ethics and Responsibilities ICON Course; access through Employee Self Service.

Policies

• UI policies related to conflict management are listed and described.

Recovery from Conflict

• Strategies for recovering from conflict situations are discussed, with links to additional resources.
• See also "Recovery from Conflict", p. 75 in the April, 2011, volume of the Journal of the International Ombudsman Association.

Resources for People Accused of Violating University Policies

• Information for Those Accused of Violating a University Policy
• Best Practices for Interacting with People Accused of Violating a University Policy

Respect

• Resources to support respectful behavior on campus.

Services

• UI departments that may be helpful in managing conflict are listed and described.

Social Media

• Guidelines for use of social media by UI staff.

Time Limits for Filing

• This document lists time limits for different grievance processes available to staff, faculty and students.

Training

• The University of Iowa offers a number of training opportunities in conflict management skills.