Communication skills are the most important skills in good conflict management.  Useful skills include:

• Active Listening:  how to listen effectively.
• Pointers for Active Listening:  tips on implementing Active Listening.
• Blocks to Active Listening:  common blocks to avoid in good listening.
• Open and Closed Questions:  different forms of questions and when to use them.
• I Statements:  how to express yourself directly and in a non-threatening way.
• Feedback:  how to give and receive feedback effectively.
• Communication Strategy in Conflict Situations:  how to talk with someone in a conflict.