Articles

Berman, Lee Jay. “13 Tools for Resolving Conflict in the Workplace, with Customers and in Life.” Mediate.com. July 2008.  http://www.mediate.com//articles/bermanLJ3.cfm

Conerly, Keith and Arvind Tripathi. “What is Your Conflict Style?” The Journal for Quality & Participation. Summer 2004.

Eilerman, Dale. “Conflict: Cost and Opportunity.” Mediate.com. http://www.mediate.com/pfriendly.cfm?id=1937 24 Oct 2006.

Hirzel, Rudolph. “PINCH! – A Simple Model for Dealing With Conflict.” The Journal for Quality & Participation. Summer 2004.

McNamara, Carter. “Clarifying Confusion about Conflict."  Free Management Library. http://www.managementhelp.org/intrpsnl/basics.htm

Ringer, Judy. “We Have to Talk: A Step-By-Step Checklist for Difficult Conversations.” Power & Presence Training.  http://www.judyringer.com/pdf/free_articles/checklist.pdf